SAFORE Privacy Policy
This Privacy Policy explains how SAFORE (referred to as “we”, “us” or “our”) collects, uses, stores and shares personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
SAFORE is the trading name of Safore Group Pty Ltd.
This policy applies to personal information collected through our website https://www.safore.co/ and when you contact, enquire with, or work with us in relation to our property investment strategy, advisory, buyer’s agent, and related real estate services.
We respect your privacy and are committed to protecting the personal information you share with us.
1. What personal information we collect
The information we collect depends on how you engage with us. It may include:
- Your name, phone number, email address, and other contact details
- Information you share with us about your goals, preferences, and circumstances
- Information relevant to property strategy and advice, which may include your income, expenses, assets, liabilities, and lending position
- Documents you choose to share such as payslips, bank statements, loan documents, tax summaries, and account balance screenshots, where relevant to providing services
- Records of our communications with you
- Website usage information such as IP address, device information, browser type, pages visited, and cookies
We aim not to collect sensitive information. If we ever need it, we will only collect and use it when it is reasonably necessary, with your consent where required, or where permitted by law.
2. How we collect personal information
We may collect personal information:
- Directly from you when you complete a form, book a call, email us, or speak with us
- From people you have asked to be involved, or who are supporting your work with us, such as your accountant, mortgage broker, financial planner, wealth coach, solicitor, or property manager
- Through website technologies such as cookies and analytics tools
You can browse our website without identifying yourself, but we may not be able to respond to you if you do not provide contact details.
3. Why we collect and use personal information
We collect and use personal information to:
- Respond to your enquiry and communicate with you
- Provide property investment strategy and advisory services
- Provide buyer’s agent and related real estate services where you engage us to do so
- Assess suitability and support decision making, including where you enquire but do not proceed
- Coordinate with your chosen professional team when needed
- Improve our website and service experience
- Send you insights or updates where you would reasonably expect to receive them, and where you can opt out at any time
4. Who we share personal information with
We share personal information only when it supports your service experience, when you have asked us to, when it is reasonably necessary to deliver services you have requested, or where required by law. We do not sell your personal information.
Depending on your situation, we may share relevant information with:
- Your nominated advisers and service providers, which may include your accountant, mortgage broker, financial planner, wealth coach, solicitor, and property manager
- If you engage us for buyer’s agent services, parties involved in due diligence and the purchase process, which may include selling agents, conveyancers or solicitors, property managers, building and pest inspectors, valuers, and other specialist providers
- Our service providers who help us run our business and website, such as IT support, cloud storage, CRM systems, email and communication tools, and analytics providers
- Regulators or authorities where required or authorised by law
5. Your choices and consent
Where appropriate, we will confirm who you would like us to communicate with. If you prefer that we do not speak with a particular person in your team, tell us and we will follow your direction.
6. Marketing communications
If we send you updates or insights, you can opt out at any time by using the unsubscribe link or emailing us. We do not use sensitive information for marketing.
7. Overseas disclosure
Some of the systems we use to store and process information may be hosted or supported overseas. Where this happens, we take reasonable steps to ensure your information is handled in a way that is consistent with Australian privacy requirements.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We keep personal information only for as long as needed for the purpose it was collected, or as required by law. When no longer required, we take reasonable steps to delete or de-identify it.
If a serious data breach occurs, we will comply with our legal obligations, including notification where required.
9. Access and correction
You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, incomplete, out of date, or misleading. Contact us using the details below.
10. Complaints
If you have a privacy concern or complaint, contact us and we will respond within a reasonable timeframe.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
11. Contact us
For privacy enquiries, access requests, or complaints:
Email: hello@safore.co
Phone: 1300 69 77 67
Address: Suite 103, 3 The Crescent, Wentworth Point NSW 2127
Website Disclaimer
The information on this website is general in nature and provided for information purposes only. It does not take into account your objectives, financial situation, or needs and is not financial, legal, or tax advice.
While we take reasonable care with the content on this website, we do not guarantee that it is accurate, complete, or current. To the extent permitted by law, we are not liable for any loss or damage arising from reliance on information on this website.
You should seek advice tailored to your circumstances before making any decision and you are responsible for your own decisions and actions.
This website may include links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those sites.
If you have any concerns about this website’s content, please contact us using the details above.